Telefund New Zealand
J Lyon Consulting
DEVELOPING SUSTAINABLE FUNDRAISING PROGRAMS
E-Newsletter
Sign up to the J-Lyon/Telefund NZ newsletter to receive the latest telefundraising insights, and job listings straight from the horse’s mouth – J Lyon herself.
About Telefund/J Lyon Consulting
“We help Not for Profits focus on core business activities by outsourcing their fundraising to a passionate troop of kiwis”
History
Jude and her team have more than fifteen years’ international experience in the charity tele-fundraising sector across a variety of campaigns. Jude was a telefundraiser at Ethicall and then became Senior Coach. It was time for her to return to New Zealand where she managed a Call Center. She then decided to move out on her own and develop her own team. She has maintained close, honest and transparent relationships with key clients.
Our Commitment & Values
Jude and her team have a passion for securing new & existing donors. It’s about engaging with people and helping them more actively support the causes they feel strongly about.
The J Lyon approach is personal and informal – and tailored to meet your needs, environment, and on-going support.
J Lyon’s clients are also happy to discuss their experiences further with you, please review our testimonials.
Our Telefundraisers
Telefundraising can be a menial task, especially when pitching the same content over a length of time. Jude has developed a culture of flexibility and a team that takes pride in their work, with a professional and respectful approach that goes beyond achieving targets. Jude also leads from the front by personally calling with her team. This has resulted in consistent call quality and results.
Volunteer Days
Where would we be without our telefundraisers? We are really keen for our clients to meet our telefundraisers and see first-hand the good work that they can do. So several times a year our telefundraisers volunteer and help the charities we work, plus a charity of their choice.
Exceptional results – Case studies
Case Study
A well-established charity with a high profile, had been struggling to raise funds for over a year, and had an outdated style of fundraising. Since working with J Lyon, their results increased dramatically, almost immediately.
• They had a 125% increase in regular giving donors.
• They raised more than $20,000 in one week twice (annual year 1 income).
• Their strongest telefundraiser raised $105,653, over a six-month period (annual year 1 income).
Case Study
A niche small charity with a limited budget and no telefundraising experience outsourced their telefundraising to J Lyon.
• They had an 85% increase in regular giving donors.
• They had an 81% increase in regular giving income in just one year.
Why Us
Quality
Unlike large contact centres, we seek to better understand our client’s specific needs, budget and environment, so we can tailor our services. That means contracts tailored exclusively for your organisation. We focus on being the best, not the biggest.
In addition, she worked as Program Manager/Training and Performance Coach for the New Zealand arm of an Australian based telefundraising company with a variety of Australian and New Zealand clients – see our clients & testimonials sections for more information.
Jude Lyon
Linkedin:
J Lyon Consulting – Telefund NZ
Ethics
Ethical fundraising is very important to us – as a member of the Fundraising Institute of New Zealand (FINZ), Telefund NZ/J-Lyon Consulting is bound by the FINZ code of ethics.
See the FINZ code of ethics web-page for full details.
Experience
Executive Director & Founder Jude Lyon has extensive experience fundraising, coaching, team leading and managing more than 30 different charities in the UK, New Zealand and Australia:
- Jude gained invaluable experience working for Ethicall – the 2 x winner of the Business Charity Awards & 5 x winner of the Institute of Fundraising UK Awards.
- In addition, she worked as Program Manager/Training and Performance Coach for the New Zealand arm of an Australian based tele-fundraising company with a variety of Australian and New Zealand clients – see our clients & testimonials sections for more info’.
- Guest Speaker at 2015 Fundraising Institute of New Zealand Conference.
- Three times published in Fundraising New Zealand Magazine – articles seen below (click to read):
Our Services
Telefundraising
- Telefundraising ethically and respectfully with your donors and potential donors.
- Assisting with developing Key Performance Indicators.
- Writing personable scripts.
- Progress reports.
Support & Training
- Building your in-house team.
- Coaching team leaders for success.
- Coaching telefundraisers for success.
- Reports and goal setting.
- Script writing.
See our full services pdf for the full breakdown & explanation of all our services. Please do not hesitate to contact us if you have any questions.
How it Works
Please note as this is just an example. We are entirely flexible and can tweak any aspect of our calling to meet your needs. Flexible payment options available.
Our Clients
Testimonials
-
"Jude has helped us successfully implement a telefundraising program with promising results. We have continued to use her services over the past year, especially in regards to training and coaching, and test calling our in-house data sources. She has been reliable, flexible and supportive." - Ellen Voller, Donor Marketing Manager, UNICEF NZ
"Jude has really helped develop and strengthen my pitch, especially with making stronger asks. My results and confidence have improved in the last six months as a result of her continual encouragement and enthusiasm." - Brooke Wilton, Telefundraiser, UNICEF NZ
-
"Jude has helped us with a variety of things, not only script writing, and coaching our community fundraising team, but also best practice within this sector and regular giving. I can't speak highly enough in regards to the contribution Jude has made." - John Hooper, GM Marketing and Fundraising - Westpac Rescue Helicopter Trust, Auckland
"We had no idea of the potential there was for increasing our regular giving. Jude gave me one-to-one guidance, and as a result our team has been making incredible progress, especially with acquisition. I cannot underestimate how instrumental Jude was to our success, and I would thoroughly recommend her services." - Kim Walker, Community Fundraising Manager, Westpac Rescue Helicopter Trust, Auckland
-
"We've run an in-house tele-marketing programme for many years. After just a few training sessions with Jude, our team is performing better then ever before. Her tailor-made sessions were at just the right level for our team. The training and improved scripts have made all the difference for the end result." - Cyrille Koolhaas, Development Director, Amnesty International NZ
-
"During my time at Ethicall Jude was my team coach. I cannot praise her enough in regards to the encouragement, support, and motivation she gave me. Jude was fair, honest and upfront about her expectations, and always encouraged me to do an even better job." - Travis Little, Senior Fundraiser, Ethicall, UK
-
"While at 2evolve, we always had high standards and pushed ourselves to go above and beyond expectations. Through her on-going coaching, Jude helped me lead my team in a positive and confident way, not just in terms of ensuring my team hit target, but also in setting an example for others to follow." - Laura O'Connell Rapira, Team Leader, 2evolve, New Zealand
Contact
Jude is only a phone call away and would welcome the opportunity to discuss your needs and the proposal further.
Ph: 021 194 4993 or alternatively email: jude@telefund.co.nz.
Jude Lyon
J Lyon Consulting – Telefund NZ